Public Mail Boxes

In this tab, define the organization public mail boxes, for the system users. Public Mail Box is designed to serve multiple users (for example: the "support@domain_name" mailbox, for the support team of the organization) and to allow access for authorizations groups or selected users. Please note - these definitions do not refer to the private mail boxes of the users.

Since the public mail box is available for multiple users, each action and response in this mail box, is reflected in for all of the authorized users (e.g. delete messages). Therefore, pay attention to the authorized users and authorized groups of this public mail box.

Define New Public Mail Box

Creating a new public mail box is done by adding a new row to the table (Ctrl+Enter). Fill in the following fields:

Field Title Description
Account Handle The name of the mail box. This name will be displayed as the sender, in every sent message.
Authorized Groups Select the authorized groups for this public mail box, from the list of authorization groups.
Authorized Users Select the authorized users for this public mail box, from the list of users.
Internal Forward to Users Use this option to forward every received message, to another Email address. This option usually used by managers that want a copy of the Email message, regardless of other users and without any dependence in others responses to that message.

Public Mail Boxes Definitions

The definition fields at the bottom of this tab are used to define the Public mail boxes and refer to the selected mail box from the mail boxes table. Please note - Fill in the mandatory fields for each of the public mail boxes.

Fields Title Description
EMail Type Select the required type of this Mail box:
  • POP3 / ESMTP - The Mail box sends and receives Email Messages.
  • POP3 Only - The mail box only receives Email Messages.
  • ESMTP - The mail box only sends Email Messages.
EMail Address The public mail box address which sends and receives the Email messages. This address should also be written in the "EMail Username" field.
Delete Messages from POP3 Hyper receives the Email messages from the mail server and stores it separately. This field defines the timing for deleting the messages from the server (not from Hyper). If you prefer not to delete the messages, contact our support team.
Spam Filter This field defines whether the system uses the spam filter. The system will accept messages from email addresses of Hyper cards (clients / suppliers / projects), personal contacts and Email addresses that were approved by the user. Hyper compares the sender's Email address to the database and if there is no match, the message will be marked as SPAM.
EMail Server If the same server sends and receives the messages, fill in its name (the domain name is the URL of the server).
For Example: mail.domain_name.
If the server that sends the messages is different than the receiving server, use this field to define receiving server (POP3). In the "end through Anonymous SMTP / Different ESMTP" field, define the sending server (SMTP).
Email Username Fill in the Email Address. This is the username for the automation, for using the mail box that was defined in the "Email Address" field.
Email Password The password for using the mail box.
Sent Through Anonymous SMTP / Different ESMTP Use this field to define the sending server of the messages (SMTP), if there is a different receiving server.
EMail Server Errors Counter This is an automatic counter of the Email server errors.
In order to save the above definitions, press the Save Settings button. Press the Reload Settings button, to cancel the modifications and reload the recently saved definitions.

Test EMail Account

After defining the public mail box, the system allows to test it, by using the Test EMail Account button. For further information, press here.
For further information about the available System Fundamentals Definitions, click here.